This policy does not remove any mandatory right available under applicable law. A signed proposal or order may contain project-specific cancellation and payment terms.
1. Consulting and CAD-to-BIM services
A client may request cancellation in writing. Unless the applicable agreement states otherwise, the client is responsible for work properly completed, approved milestones, committed third-party costs and reasonable demobilisation up to the effective cancellation date.
Deposits reserve capacity and may be applied against mobilisation, planning and work performed. Any refundable balance is determined after deducting amounts properly due. If we cancel without client breach and cannot provide the agreed work, the unearned portion of prepaid fees will be returned.
2. Rescheduling and client delay
Where work is delayed by missing information, access or decisions, we may propose a revised programme. Material delay may require remobilisation or rescheduling charges if stated in the accepted offer.
3. Digital products and licences
Before purchase, the product page or offer should identify compatibility, licence scope, documentation, support and known limitations. A change of mind after a licence key, source-protected package or download has been delivered may not qualify for a refund, subject always to applicable law and the specific offer.
4. Defective or inaccessible products
If the supplied file cannot be accessed, the licence cannot be activated as described, or a reproducible defect materially prevents the documented function in a supported environment, contact us promptly with the order reference, software version and evidence. We will assess the issue and may provide corrected access, troubleshooting, a replacement, credit or refund as appropriate.
Problems caused by an unsupported software version, unauthorized modification, incompatible third-party dependencies, misuse or failure to follow installation instructions are not product defects.
5. Custom tools
Custom scripts, plugins and automations are professional services. Acceptance testing, revision limits, source-code rights, support and cancellation are governed by the applicable proposal rather than the standard downloadable-product process.
6. Requesting a cancellation or refund review
Email info@bzj.qa with the customer name, invoice or order reference, item or service, reason and relevant evidence. We may request additional information to verify the request. Approved refunds will be returned using an appropriate agreed method.